FAQs

Yes, vSeeBox is legal in the US. There have been several contemplations regarding the legality of the android TV box since its launch because the features used in the TV box are mainly applicable for mobile phone devices.

However, the company has declared that no one will have to face any legal issues for using the vSeebox. But yes, if you are accessing digital TV without paying for the same, you will have to confront the legal department since streaming anything without having a subscription is a crime.

So, before you stream anything over the internet through the android TV box, make sure you have the subscription license so that there will be no problem in the future. Rest assured, you can get the product on our website buy it from our site as it’s completely legal.

No and NEVER! Once you purchase the vSeeBox, you can use it with the Heat apps pre-loaded without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!

You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.

You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works.

We recommend an over 8mbps network with Ethernet for smooth streaming.

We are the official store and the official retail store. We do not support after-sales service for vseebox purchased from platforms such as Facebook and Amazon.
DO I NEED A VPN TO USE VSEEBOX?
VPN is not a must to use vSeeBox.

We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network.

For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.

Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there.

For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.

One vseebox device can only be connected to one TV. If you need to purchase multiple units, please contact our email: info@vseeboxus.store, and we will offer you the best discount!

The vSeeBox does not have a recording function, but most popular channels offer a 7-day replay feature, so you don't have to worry about missing exciting content!

You just need a TV / monitor with HDMI port, and wifi/ethernet network connecting to vSeeBox, then it works. You can install the Heat Live and Heat VOD after basic setup.

We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there.

For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.

On Home page, System Settings, Apps, See all apps, select the app(s) you want to uninstall, and click Uninstall.

For V5 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.

1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite.

2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.

It often happens with sports and PPV channels. If there are no live games at the time, those channels will be under maintenance preparing for upcoming events. Please check our EPG for game schedules, or you can check the schedule on relevant sports websites.

For regular channels, sometimes there are emergency checks/tests. Most of those channels will come back shortly. If you notice any of the channels that were down for a while and didn’t come back, you can use the Feedback submission to notify us, and our developers’ team will check and fix it soonest.

1st way: For normal channel selection, you can press the “OK” button on your remote. It shows all the channels and categories. On the hovered channel, press “right” of your remote, to check the current/previous live tv details.

2nd way: For a traditional EPG guide, you can press the “EPG” button on your remote. P.S. Long Press the “left” button of your remote to switch between categories.

The EPG system adjusts according to your box Time Zone, and Date and Time setting.

Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.

Click “OK” on your remote, visit the MENU page, and you can see the search section. You can search your wanted channel name, by searching part of the channel name or location name, e.g. Telemundo 52 Los Angeles KVEA, you can search “Tele” or “Telemundo” or “Los Angeles” or “KVEA”

Currently we have around 40 channels implemented with the 7 Days Playback feature. There’s a playback icon besides the channel name if the channel supports playback. By using the EPG, you can navigate the past 7 days’ channel contents and click to view it

1st way: If there is a new update patch available, there will be a pop-up window to ask if you want to update the Heat Live app. Press yes and it will finish the update automatically.

2nd way: Visit the MENU page, visit Info page, and click the button “Check Update”

You can use the Search function on the left-hand side of the VOD main page. For example, if you want to search for the movie “Moonfall”, you can search “moon” or “fall”.

When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.

You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.

Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version

Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.

Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.

Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.

We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.

The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.

The reset method is as follows: Go to System Settings → Device Performance → About → Factory Reset